When will my order ship?

We process and ship orders Monday through Friday, excluding major holidays.

Most orders are picked and packed within 2–4 days. During high-volume periods or promotions, it may take a little longer, but we’ll always keep you posted if there’s a delay.

Do weekends or holidays count as processing days?

Our team processes orders 7 days a week, excluding major U.S. holidays. Orders placed on a holiday will begin processing the following business day.

Orders placed after 2PM PST may begin processing the next day depending on fulfillment volume and carrier pickup timing.

What shipping options do you offer?

Shipping options available at checkout include:

• Standard Shipping (2–4 Business Days)

• USPS Ground Advantage (2–5 Business Days) 

• Expedited Shipping (1–3 Business Days)

• USPS Priority Mail (1–3 Business Days)

NOTE: We ship with Amazon TBA, DHL, and USPS.

International and non-contiguous U.S. orders may require 14–21 business days for delivery depending on destination and carrier routing.

Shipping transit times begin after your order has shipped, not when it’s placed.

How long does delivery take after my order ships?

Once your order leaves our warehouse, delivery time depends on the shipping method selected at checkout and the carrier’s transit speed. Most carriers complete delivery within 2–7 business days once fulfilled and shipped.

International orders and shipments to non-contiguous U.S. locations (including Alaska, Hawaii, Puerto Rico, Guam, and U.S. Virgin Islands, APOs) may take approximately 14–21 business days for delivery depending on carrier processing and customs transit times.

You’ll receive a tracking link as soon as your order ships, so you can follow it every step of the way.

My order hasn’t shipped yet. Is that normal?

It can be. While many orders ship quickly, some take closer to the 3-6 days to process. If your order hasn’t shipped yet, it’s likely still being prepped by our team.

Please note: Our warehouse is closed on all major US Holidays. 

If processing takes longer than expected, we’ll make it right. If you ever have questions, just reach out and we’ve got you.

What if my tracking information hasn't updated? 

We know it’s frustrating when tracking doesn’t update as expected — we’ve got you covered.

First, check your tracking:

• Some carriers may take a few days to update scans, especially during transit or after pickup
• For the most accurate updates, please use our tracking page linked in your shipping confirmation email
• Click HERE to view your tracking page

If there’s no tracking update:

• If your package has no scan or movement for more than 3 business days, we recommend reaching out to the carrier directly for the most up-to-date information

Still need help?

• If the carrier confirms your package cannot be delivered or is being returned to sender, please reach out to us at [email protected] and we’ll make it right

What if my package is lost or marked delivered but I don’t have it?

Even though it’s marked as delivered, carriers will sometimes scan packages a bit early.

We recommend waiting two business days and checking your mailbox, parcel locker, or with nearby neighbors in case it was left somewhere unexpected.

If it still doesn't show up, no worries! We’ve got you! Reach out to our customer support team and we'll explore options. 

How do I contact support?

Our team is standing by to help! You can reach us at [email protected] and a member of our team will reply via email within 1 business day. 

International Shipping (UK & Australia)

We currently ship to both the United Kingdom and Australia.

Shipping rates, taxes, and duties are calculated and displayed at checkout based on your delivery address. You'll see the full cost before placing your order—no surprise fees at delivery.

How much does shipping cost?

Shipping rates vary based on your location and order details. To view the exact shipping cost, simply enter your shipping address during checkout.

Are duties and taxes included?

Estimated duties and taxes are calculated and collected at checkout whenever possible, so you know your total cost before completing your purchase. Please note, there is the possibility that additional duties will be assessed at customs. You'll need to work with your local customs office to resolve. 

How long does shipping take?

Most international orders arrive within 7–14 business days after shipment. Delivery times may vary based on customs processing, carrier delays, and your location.

Will I receive tracking information?

Absolutely. Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way. Our team typically takes between 1-3 days to pick/pack orders. 

When will you restock? 

Thanks for your interest!

Sizing & Inseam

What sizes and inseams do you offer?

You can view all currently available sizes and inseams directly on the product page by selecting the size dropdown.

If you don’t see a specific size or inseam listed, it means that:

• It’s currently out of stock, or
• It’s not offered for that particular style

We recommend checking back periodically, as availability can change with new drops and restocks.

We want you to love every piece from Cove. If something isn’t the perfect fit, we’ll make it right. You can return for store credit or exchange unwashed and unworn items within 30 days of delivery. All returned item(s) must be unworn and be returned in like new condition. 

Exchanges: Always free for domestic orders—Swap for another size, color, or product of your choice. Exchanges are subject to current inventory. If the size/color you select is out of stock you will be issued store credit for the product via email as a Cove e-gift card. 

Returns: Always free for domestic orders—Issued as store credit equal to your item’s price + an extra 15%. Store credit never expires and can be used toward any future drop. Store credit is issued via email as a Cove e-gift card. 

To start a return for store credit or exchange, Click Here to use the Return Portal.

If you run into any issues, email us at [email protected] with your order number and reason for your inquiry.

The following items are considered final sale: 

• Hats
• Beanies
• Stickers, including Pirate Packs
• Gift Cards
• Candles
• Mystery Items & Boxes

When will my store credit or exchange be processed?

Store credit and exchanges are processed once your return is received back at our warehouse.

• If you requested store credit, you’ll receive it by email. Be sure to check your spam or junk folder if you do not see it.
• If you requested an exchange, you’ll receive updated order details and shipping notifications once your exchange has been processed.

Please note that exchange inventory is based on availability at the time the exchange is requested. We recommend sending your return back as soon as possible to help avoid your requested item going out of stock. If it is unavailable when your return is received, we’ll issue store credit by email and notify you.

Reach out to our support team at [email protected] if you have any questions or need additional help. 

United Kingdom & Australia Returns Policy

We want you to love your Cove order. If something isn't quite right, we're here to help.

Return Window

Eligible items may be returned within 30 days of delivery.

Return Options

For customers in the United Kingdom and Australia, we currently offer:

• Refund to your original payment method (click here to start your return)

• Store credit (click here to start your return) 

Exchanges are not currently available for international orders.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Return shipping costs may be deducted from your refund or store credit through our returns portal where applicable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact our Customer Experience team as soon as possible: [email protected]. 

We'll work with you to make it right at no additional cost.

Refund Processing

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Please allow 10-15 days for inspection and refund processing.  

Store Credit

Customers may choose store credit instead of a refund. Store credit is issued electronically and can be used toward any future purchase on our website.

Non-Returnable Items

For hygiene reasons, certain products may not be eligible for return once opened or worn. Any product-specific exclusions will be clearly noted on the product page.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in the United Kingdom or Australia.

Cove USA Size Guidance

General Fit Notes (All Categories)

• Most Cove apparel fits true to size with a relaxed silhouette
• Prefer a more fitted look? Consider sizing down
• Like a looser or more relaxed feel? Sizing up may be the better option
• Always check the "size chart" link on the product page for style-specific measurements

Hoodies & Sweatshirts

• Designed for a relaxed, comfortable fit.
• If you want a slightly fitted look, sizing down is an option.
• If you prefer a looser, oversized vibe, sizing up will give you that extra room.

T-Shirts

• T-shirts are generally true to size and offer a classic, comfy fit.
• If you’re between sizes and prefer a more fitted look, sizing down may work better.
• If you like an oversized or relaxed T-shirt style, sizing up is a good choice.

Shorts, Chino Pants & Joggers

• Cove shorts and pants are made with a relaxed, comfortable cut typical of casualwear.
• Waist sizes are standard numeric sizing (e.g., 30, 32, 34). If you are between sizes, consider your preferred fit (snug vs relaxed). Heads up, all inseam lengths we currently offer are displayed.
• Some customers have found that inseam length and overall silhouette can vary by style, so if you’re in doubt, our support team can help with measurements.

Boxers & Underwear

• Cove boxers generally follow standard men’s underwear sizing based on waist measurements.
• If you are between sizes and want a more snug fit, sizing down is usually recommended.

Fit Tips Before You Order

• Check how your favorite current clothing fits (relaxed, fitted, oversized) and choose accordingly.
• Use our Size Charts on our product pages and measure for the beset possible fit
• If you’re between sizes and unsure, consider sizing based on how you prefer the garment to fit rather than strictly by number. Prefer a bit looser fit, size up! Prefer a more fitted look, size down! 
• We offer free size and product exchanges for up to 30 days from the date of delivery.

How Do I Change or Update My Order?

If you just placed your order and need to make a change, we’ve made it easy.

Within 30 Minutes of Placing Your Order

You can modify your order directly through our self-service portal.

Visit:
https://www.shopcoveusa.com/apps/redo/account/login

From there, you can:

• Remove or add a product 

• Update your shipping address

Just log in using your order number and the email address used at checkout.

If you no longer see the “Edit Order” option, the 30-minute window has closed.

After 30 Minutes

Once your order has been placed for more than 30 minutes, our warehouse may already be preparing it for shipment.

At that point:

• We can’t guarantee changes

• Product swaps are no longer available

• Our team will need to review cancellation or address change requests manually

If you need help after the 30-minute window, reply to your order confirmation email and we’ll take a look at what’s possible before it ships.

If Your Order Has Already Shipped

Once an order has been processed for shipment, we’re no longer able to make changes or cancel it.

Once it arrives, you’re welcome to start a return or exchange through our return portal.

If you’re ever unsure, just reach out — we’re happy to help however we can.

We’ve got you.